Customers who have purchased Products from have within 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. Once an order has been placed, it cannot be canceled or modified. Products that were not purchased on are not eligible for return under this policy. Products must be returned in their original condition in their original and undamaged packaging to be eligible for return.

To request a refund, please send an email to with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken.

Onikuma will pay for return shipping on all exchanges for damaged/defective product or in cases of our order errors.  Original shipping fees are non-refundable. Onikuma is not responsible for any returned Products lost or damaged in transit. 

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

For any order related questions or concerns, please contact Customer Service at Please be sure to always reference your order number.